Privacy and Cookie Statement

Last Updated: [May 29, 2026]

This Privacy and Cookies Statement (“Statement”) explains how Medline Canada and its affiliates (“Medline,” “we” and “our”) collect, use, and share Personal Information collected in Canada and the rights and choices you may have regarding this Personal Information. This Statement applies to you if you interact with Medline as part of a business relationship, such as if you are an actual or potential Medline business customer or vendor or work for a Medline business customer or vendor. This Statement applies when you visit this website and any other Medline websites that display the Statement, or when you use any Medline mobile applications that link to the Statement (collectively, our “Site(s)”). If you have any questions about this Statement, please contact us at the contact information set out below.

Please read this entire Statement before using the Site or submitting information to Medline through the Site. By accessing and using the Site, and submitting information to Medline through the Site, you confirm that you understand, accept and consent to our privacy practices as described in this Statement. This Statement does not apply to the collection, use and disclosure of personal health information, as defined by applicable provincial or territorial personal health information legislation.

We may update this Statement from time to time. The effective date of this Statement is posted above, and we encourage you to visit our Site periodically to stay informed about our privacy practices. We will post the updated version of the Statement on our Site, and where applicable, ask for your consent to the changes if legally required. Your continued access to and use of the Site, or submission of information to Medline through the Site, following any such changes constitutes your acceptance and consent to such Statement, as amended.

Summary:

  1. Collection of Personal Information

             We collect identifiers, registration information, transaction data, device information, and other Personal Information you voluntarily provide to us.

  1. Use of Personal Information

             We use Personal Information to provide our services and products, respond to inquiries, manage accounts and maintain business operations, improve our Site, provide relevant marketing, and  fulfill other business and compliance purposes.

  1. Sources of Personal Information

           We collect Personal Information from a number of sources in connection with the day-to-day management of our business and our commercial relationships.

  1. Sharing of Personal Information

           We share Personal Information within the Medline group and with third parties as necessary to provide our services and products and respond to requests, and to fulfill other business and compliance purposes.

  1. Marketing Choices

           You have control over how we use Personal Information for marketing purposes.

  1. Cookies

          We use first- and third-party cookies on our Sites to provide and improve the Site and our services, enhance your personalized experience, understand usage patterns and provide advertising tailored to your interests. You have options if you do not want certain cookies on your computer.

  1. Data Security

          We maintain technical and organizational measures designed to protect Personal Information from loss, misuse, alteration, or unintentional destruction. However, no security measures can guarantee against compromise of your Personal Information. You also have an important role in protecting your Personal Information.

  1. Cross-Border Data Transfers

         Your Personal Information may be transferred to locations outside of your jurisdiction, which may not provide an equivalent level of protection to that of your jurisdiction.

  1. Retention of Personal Information

        We typically retain Personal Information as required to fulfill the purpose for which it was collected, or as required or permitted by applicable law.

  1. Note about Children

       We do not knowingly collect or use any Personal Information directly from children under 18 without parental consent.

  1. Your Privacy Choices

           You may have the right to request access to your Personal Information, request a correction to your Personal Information and withdraw your consent, subject to applicable laws.

  1. Links to Other Websites

           Our Sites may contain links to other websites or services that are not owned or controlled by us. This Statement only applies to Personal Information collected by Medline. We have no control over third-party websites.

  1. Contact Us

          Please contact us as detailed below with any questions or comments regarding this Statement or our privacy practices.

  1. Collection of Personal Information.

“Personal Information” means any information about an identifiable individual, and all information considered personal information, personally identifiable information, personal data or like term under applicable data privacy legislation.

We collect the following categories of Personal Information from you or about you:

  • Direct identifiers and contact information, including your name, address, phone number, or email address;
  • Registration information, such as your username and password;
  • Transaction data, such as purchases and inquiries;
  • Device information, such as computer Internet Protocol (IP) address, unique device identifier (UDID), cookies and other information linked to a device, and information about your usage of our Site and your communications with Medline; and
  • Other information you voluntarily provide to us.

To the extent you provide Personal Information to us about an individual other than yourself (e.g., a patient of yours or another health care provider), you agree that you are legally permitted to submit such information to us for the purposes identified and have obtained any and all legally required consents for our processing of such information as described herein.

  1. Use of Personal Information. We may use your Personal Information for business and commercial purposes relating to your interactions with Medline, communicating with you, improving Medline Sites and our products and services, and for other internal business purposes, as follows:

  • Fulfill the orders you placed and allow you to track your orders, respond to your inquiries, and allow Medline to contact you about your orders;
  • Manage your accounts, maintain our business operations, and allow you access to applications we manage or that a third party manages on our behalf;
  • Send you reminders, updates, support, administrative messages, service bulletins, and requested information;
  • Make our Site more personalized, intuitive and easy to use to make promotional offers or other similar recommendations;
  • Protect the security and effective functioning of our Site and information technology systems;
  • Provide relevant marketing about our or our affiliates' services, or promotions that we are developing, and opportunities that may be available to you, which may be tailored to your interests or preferences; and
  • Address our compliance and legal obligations and exercise our legal rights.

We may also use your Personal Information for any other purposes for which you provide consent.

  1. Sources of Personal Information. We collect Personal Information from you or about you, as follows:

  • When you provide it directly to us;
  • When you visit our Sites, automatically through the use of cookies and other similar technologies (as further described below);
  • From clinical studies and joint marketing partners as permitted by applicable law; and
  • From third-party sources, such as business partners, data brokers, or social media.

  1. Sharing of Personal Information. We generally share Personal Information as described below:

  • Within the Medline group: Each of our affiliates and subsidiaries within the global Medline group may receive your Personal Information as necessary for the purposes set forth in this Statement.

  • With third parties: In compliance with applicable data protection law, we may share your Personal Information with the following categories of recipients for the purposes set forth in this Statement:
    • Service providers: We share Personal Information with service providers to enable such parties to perform functions on our behalf and under our instructions in order to carry out the purposes identified above.
    • Auditors and advisors: We share Personal Information with auditors for the performance of audit functions and advisors for the provision of legal and other advice.
    • Business reorganization: We share Personal Information with any corporate purchaser or prospect to the extent permitted by law as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the event of insolvency, bankruptcy, or receivership in which Personal Information would be transferred as a Medline asset.
    • Mandatory disclosures and legal rights: We share Personal Information in order to comply with any subpoena, court order or other legal process, or other governmental request. We also share Personal Information to establish or protect our legal rights, property, or safety, or the rights, property, or safety of others, or to defend against legal claims.

Except as described in this Statement or as required or permitted under applicable law, we will not disclose your Personal Information to third parties for advertising or marketing purposes or for any other purposes without explicit permission.

  1. Marketing Choices. You have control regarding our use of your Personal Information for direct marketing. If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed, or receive any other marketing communication, you can choose to not receive such communications at any time. Please follow the unsubscribe link in the relevant communication, update your preferences in your account settings, or contact us as detailed below.

  1. Cookies. We use and allow certain trusted partners to use cookies, web beacons, and similar tracking technologies (collectively, "cookies") on our Site.

What are cookies?

Cookies are small amounts of data that are created when you visit a website and stored on your browser, device, communication, or the page you are viewing. Some cookies are deleted once you close your browser, while other cookies are retained even after you close your browser so that you can be recognized when you return to a website. More information about cookies and how they work is available at www.allaboutcookies.org.

How do we use cookies?

We use cookies to provide the Site and our services, gather information about your usage patterns when you navigate this Site in order to enhance your personalized experience, and to understand usage patterns to improve our Site and services. We also allow certain trusted partners to place cookies on our Site in order to collect information about your online activities on our Site over time and across different websites you visit. This information is used to provide advertising tailored to your interests on websites you visit, also known as interest based advertising, and to analyze the effectiveness of such advertising.

Cookies can be owned and operated by different parties and referred to as the following:

First-party cookies – A first-party cookie is created and stored by the website you are visiting directly. It allows site owners to collect customer analytics data, remember language settings, and carry out other useful functions that help provide a good user experience. The cookies set by Medline on the Sites are first-party cookies.

Third-party cookies – Third-party cookies are set and read by or on behalf of a party other than the webserver that is hosting the website. For example, cookies set by Meta or Google on the computers of website visitors who visit our Sites will be third-party cookies.

We use various Cookies on our Site including:

Strictly Necessary Cookies: These are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.

Analytical/Performance Cookies: These allow us to recognize and count the number of users of our Site and understand how such users navigate through our Site. This helps to improve how our Site works, for example, by ensuring that users can find what they are looking for easily. These cookies are session cookies, which are erased when you close your browser. We use third-party platforms, such as Google Analytics. You can see below for how to control the use of cookies by Google Analytics.

Functional Cookies: These improve the functional performance of our Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our Site. You can delete these cookies via your browser settings.

Targeting Cookies: These record your visit to our Site, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the Site and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our Site. You can delete these cookies via your browser settings. See below for further details on how you can control third party targeting cookies.

What are your options if you do not want cookies on your computer?

You can review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Cookies, or where required under applicable law, you may disable all cookies, except for the Strictly Necessary Cookies, by adjusting your settings within our cookie management tool. If you disable or delete certain Cookies, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details.

To learn more about the use of cookies for Google Analytics and to exercise choice regarding such cookies, please visit https://tools.google.com/dlpage/gaoptout.

To learn more about certain cookies used for interest based advertising by third parties, including through cross-device tracking, and to exercise certain choices regarding such cookies, please visit the Digital Advertising Alliance, Network Advertising Initiative, Digital Advertising Alliance-Canada, or your device settings.

Given the divergent practices of organizations that offer browsers and the lack of a standard in the marketplace, we do not respond to Do Not Track signals at this time.

  1. Data Security. Medline maintains technical and organizational measures designed to protect Personal Information from loss, misuse, alteration, or unintentional destruction. However, no security measure can guarantee against compromise, and accordingly, we cannot guarantee the security of your Personal Information transmitted via our Sites. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Sites.

You also have an important role in protecting your Personal Information. Where we have given you, or you have chosen, a username and password, you should not share your username and password with anyone, and you should not re-use passwords across more than one website. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on the Site and notify us.

  1. Cross-Border Data Transfers. This Site is operated in Canada and intended solely for use in Canada. Please note that your Personal Information may be transferred to jurisdictions outside of the jurisdiction in which you reside, which may not provide an equivalent level of protection to that of your jurisdiction. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that jurisdiction may obtain access to your Personal Information in accordance with the laws of that jurisdiction. Medline will handle your Personal Information as described in this Statement regardless of where your Personal Information is stored or accessed. You may contact us at the contact information below to obtain further information about Medline's policies regarding service providers and data transfers.

  1. Retention of Personal Information. Medline will store and maintain Personal Information collected via the Sites for as long as necessary: (i) for the purposes for which it was collected, (ii) to meet its current and future legal obligations, and (iii) as otherwise permitted by applicable law. Once your Personal Information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention policies.

  1. Note about Children. We do not knowingly collect or use any Personal Information directly from children under 18 without parental consent. If you are a parent and become aware that your child has provided us with information without parental consent, please contact us using one of the methods specified below, and we will take steps to delete such information.

  1. Your Privacy Choices.

You may have the right to request access to the Personal Information we hold about you, correct the Personal Information we hold about you, and withdraw your consent to our processing of your Personal Information.

If you want to review, verify, or correct the Personal Information we hold about you, please complete a Data Subject Access Request form at the following link: DSAR form.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We may not be able to accommodate a request to change your Personal Information if doing so would violate any law or legal requirement or result in inaccurate information.

Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at the contact information below. Please note that if you withdraw your consent we may not be able to provide you with access to our Site or a particular service. We will explain the impact to you at the time to help you with your decision.

  1. Links to Other Websites. Our Sites may contain links to other websites or services that are not owned or controlled by us, including but not limited to links to websites of our advertisers, sponsors, and partners. This Statement only applies to information collected by our Sites. We have no control over these third-party websites, and your use of third-party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third-party websites linked to our Sites. Your use of third parties’ websites linked to our Sites is at your own risk, so we encourage you to read the privacy policies of any linked third-party websites when you leave our Sites.

  1. Contact Us. If you have questions or comments regarding this Statement or our privacy practices in general, our practices with respect to the use of service providers outside your jurisdiction, or questions about the collection, use, disclosure or storage of Personal Information by such service providers located outside your jurisdiction, please contact us at:

Medline Canada

C/O Diana Gazdar

5150 Spectrum Way, Suite 300

Mississauga, ON L4W 5G2

Submit a request here or email us at: MedlinePrivacyOffice@Medline.com

Call Toll-Free: (844) 249-1979